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Our Commitment To You
We spent years researching and developing our products
and offerings. We have chosen products that meet the
highest standards and treatments that provide proven
therapeutic benefits. We have spared no expense in
bringing you the “best-of-the-best”products and
treatments from around the world. Our therapists rely on
products as liquid tools to help bring their creative
visions to life. We realize our clients’ right to the
same opportunity. We advise each client on the products
and techniques best suited for their needs.
Reservations
• Please inform our receptionist if you have
any significant health issues or may be pregnant.
• Remember to request extra time between services if
desired.
• Please note that all treatment times are
approximate.
Appointments
In order to maximize the benefits of your treatment, we
ask that you arrive 15 minutes prior to your
appointment. Guests who arrive late will be charged in
full, unfortunately, we will not be able to make up the
lost time.
Staff Selection
We make every effort to honor requests for specific
staff members; however, we cannot guarantee your
selection in every case.
Confirmation
We will make a courtesy call to you 24 hours in advance
of your appointment. We do ask, however, that you assume
all responsibility for remembering your reservation.
For Your Visit
• Please maintain a quiet level of conversation as a
courtesy to other guests. Cellular phones are not
permitted in the spa.
• All services include complimentary refreshments.
• For your convenience, we provide robes, slippers,
lockers for personal items, towels, and body products.
• Products are available for purchase in the
retail area.
• We suggest that you book your next visit prior
to leaving the Spa. This will ensure your personal
choice of times and staff.
• Please leave valuables at home, as the Spa
is not responsible for lost or stolen items.
Payment
• We accept MasterCard, Discover, Visa, American
Express, Personal Checks and Gift Certificates as
methods of payment for services and products.
• Prices are subject to change without
notice.
• Your gratuities are appreciated by our
therapists and must be paid in cash or checks made out
to cash.
Cancellation Policy
A 24 hour cancellation notice is required. Your
appointment is a commitment of the therapist’s time.
Failure to comply will result in the full service charge
or forfeit of your gift certificate. Please be
courteous.
Return Policy
There is a NO RETURN policy on all products purchased. A
store credit will be issued on unused/unopened items.
All gift certificates are NON-REFUNDABLE and
NON-RETURNABLE. No exceptions.
Gift Certificates
Nurture that special “someone” with a Gift Certificate.
We can help you customize a Gift Certificate using a
personalized inscription, for him or her, to fit an
occasion: Birthdays, Anniversaries, Weddings, Holidays,
Corporate Gift Programs, or just because.
Gift Certificates are to be treated as cash and are not
redeemable if lost or stolen. They are for services and
products only. The expiration date may not be changed or
extended on donation certificates.
Rewards
On your first visit to our spa, you will receive a
“glow-getter” card. Every time you come in for a
service, the card will get stamped. When the card is
filled with ten stamps, we give you $10 OFF any service
or product.
Suggestions
We are open to constructive criticism. Please let a
friend know if we have done something right. Please let
us know if the opposite happens.
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